Help with Folumi
Tell us which screen you were on, what you tried and what happened. Include the app and operating system versions. Do not send health records, passwords or access codes. Keep the installation if it contains records or drafts you still need to consult.
Are my records saved in the cloud?
No, unless you turn on Folumi Plus’s encrypted automatic copy: it is kept off the device, and only your devices can open it. Otherwise, Folumi keeps history on your device without sign-in or sync. To have it on another device, save a copy in Your data and use Restore a copy on the new device.
Are my progress photos in the copy?
No. They stay on this device only, in the notebook’s encrypted database, and are not in the manual or the automatic copy. When you change devices, they do not come along in this version.
Can I restore my history from a copy?
Yes. In Your data, tap Restore a copy and choose the file. Folumi checks the whole file before changing anything and first keeps a copy of what is on the device; if anything fails midway, nothing changes. Do not delete the app to test recovery.
Did switching kg/lb change my original value?
The selected unit changes the display. Original recorded values and units remain preserved; open the record to check them.
Can I use the curve to decide my next dose?
No. It represents a fixed research profile using compatible records, without measuring personal levels. Ask your treating professional about doses, delays or symptoms.
How do I erase my data?
A deleted record stays in the trash and can be restored. To remove all local data, delete the app and its data in system settings. Delete saved files separately. The Plus automatic copy is deleted in Your data, with Delete the stored copy. There is no account to cancel.
How does the free trial end?
The annual plan offers a 14-day trial only when your store confirms eligibility. The purchase screen and the store confirmation show the full annual price, duration and renewal. If you do not cancel in time, the annual charge starts when the trial ends and renews each year. Monthly and lifetime purchases do not include this trial. An optional reminder two days before the end depends on notification permission and system delivery; it does not cancel the subscription and is not guaranteed. You can use the trial without enabling notifications.
How do I cancel a subscription?
Use Manage subscription in Plus or your store account. For an Apple trial, cancel at least 24 hours before it ends. On Google Play, cancel before the trial ends. Uninstalling Folumi does not cancel billing. The store confirms the date access ends; your free notebook and records remain available. Apple: https://support.apple.com/118428 Google Play: https://play.google.com/store/account/subscriptions
How do I restore a purchase?
Open Plus and choose Restore purchases using the same store account that bought it. This restores the right to Plus, not your health history. To recover records, use a manual copy or the encrypted automatic copy you previously enabled. A purchase pending store approval is not a completed purchase. If the store confirmed payment but access is missing, contact support with app version, store and order number, without health data.
How do I request a refund?
Cancellation and refund are different actions. Apple reviews requests at https://reportaproblem.apple.com/ . For Google Play, use https://support.google.com/googleplay/answer/15574897 ; if Google directs you to the developer, contact ternmade@outlook.com with the order number and reason. Eligibility depends on the store and applicable law; we cannot promise approval. A refund may remove Plus access but does not delete your notebook.
Does lifetime Plus work on another platform?
Lifetime is a single purchase without automatic renewal. Restore purchases makes that access available on compatible devices using the same account in the same store. An App Store purchase does not unlock Plus on Google Play, or the reverse. There is no Folumi sign-in linking the stores. Restoring a purchase never restores the history; keep a separate copy.